Frequently asked questions

A managed website is a professional site that we build for your business — then host, secure, maintain and support on an ongoing basis. You focus on your customers; we handle the technical side.

Each plan includes website development within the plan scope, managed hosting, SSL, security monitoring, regular backups, technical maintenance, basic SEO setup, analytics and ongoing support. Higher plans include more pages, customisation, content changes and priority support. Exact inclusions are listed on our pricing page.

No. Managed hosting is included in your website subscription. You do not need to arrange or manage hosting yourself.

Yes. We handle technical updates, fixes, security monitoring and ongoing maintenance as part of your subscription.

Our team handles technical updates and maintenance. You can also request content changes within your plan allowance — we make those updates for you.

Yes. SSL / HTTPS is included so your website is served securely.

Yes. Regular backups form part of our managed service to help protect your website and data.

Yes. Minor content updates are included in all plans. Higher plans allow more frequent changes. Larger redesigns or new features outside your plan allowance can be scoped as additional work.

Update frequency depends on your plan. Essential covers minor content updates; Business and Growth include more monthly content changes and ongoing improvements. We will confirm reasonable boundaries in your service agreement.

Yes. You can upgrade as your website needs grow — for example when you need more pages, integrations or development capacity.

Cancellation terms will be confirmed in your service agreement before subscription begins. We aim to be transparent so you understand the process before you commit.

Your branding, customer-provided content and business data belong to you. Domain arrangements and any platform-related terms are explained clearly in your agreement. We do not claim ownership of your business content.

If you cancel, we will follow the migration and offboarding process set out in your service agreement. We will explain domain arrangements, content handover and any applicable steps before you subscribe — so there are no surprises.

Yes. Website redesigns are a core service. We can rebuild your site under a managed subscription so hosting, security and maintenance are handled going forward.

Yes. We build e-commerce websites as part of our web services. E-commerce complexity varies, so final pricing depends on catalogue size, payments, shipping and integrations.

Yes. Customer portals, dashboards, booking platforms, CRMs and other custom web applications are scoped individually based on functionality and infrastructure needs.

Yes. Alongside websites, we design web applications, ERP-style business systems, SaaS products and AI tools. Those projects are scoped and quoted individually — they are not bundled into the managed website plans.

Yes. We can add AI chatbots, intelligent search and other AI features to websites. Third-party AI/API usage charges may be separate where applicable.

Yes. We design AI automation that connects to your business systems, APIs and workflows — from lead handling to document processing.

Not by default. Third-party AI and API usage charges may be billed separately where applicable. We will clarify this in your proposal so usage expectations are clear.

Yes. SaaS platforms and multi-tenant products are developed as custom software projects and priced according to scope.

Basic on-page SEO setup is included in managed website plans. Enhanced and ongoing SEO strategy is available as an add-on or within higher plans.

Yes — managed hosting is included with our website subscriptions. You do not need a separate hosting provider for sites we manage.

No. That is the point of a managed service. You do not need to buy hosting, configure SSL, update software or troubleshoot technical issues — we handle that for you.